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Store Policies

House of Guitars offers the following Returns Policy:

Call us immediately at (585) 544-3500. We will do whatever we possibly can to make you  a satisfied RETURNING customer.

If you find that you simply cannot use the product, you may return it for:

• a refund of the purchase price
  
• an in-house credit
  
• exchange for another product
  

...within 30 days. The shipping cost will be deducted from your credit or refund. 

A 5% restocking fee may also apply so that we may test and repackage the product for resale.

Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), show no signs of wear or use and include a Return Authorization number 

Products like

• software,
  
• personal items (such as in-ear monitors, etc)
  
• items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.)
  

...are not returnable.

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